FAQ | Informed Health | Informed Health

Frequently Asked Questions

How do I prepare for my Initial Consultation?

Prior to the Initial Nutrition Consultation you will receive an email with instructions and link to our online health questionnaire. Refer to emails for any instructions.

What’s involved in the initial process?

Initial Nutrition Consultation: This is a consultation with an experienced nutritionist via a telehealth video (or at our Kurmond clinic). We start with an assessment of your health and your goals and begin a plan of action to help you reach your goals.

Do you offer online or phone consultations?

Yes we do, most of our consultations are held via Telehealth video.

Can I claim my Nutrition Consultations through my private health fund?

We are registered for nutrition however not all health funds cover nutrition and not all health funds cover Telehealth video consultations. Check if your health fund covers Nutrition, if your level of cover includes Nutrition and also check if they are willing to cover Telehealth video consultations if that is what you have booked for. We can provide appropriate receipt with the correct provider number and details for you to use in your claim.

Can I do allergy/sensitivity testing at Informed Health?

Yes, we have options for IgG and IgE testing (blood tests) for our clients that can be discussed during your consultation. These tests are only available to clients; we will not facilitate testing if you are not a client as we have duty of care to ensure you understand your results.

I have been diagnosed with Non Coeliac Gluten Sensitivity or Coeliac Disease, can you help?

Yes, absolutely! Our Nutritionists are gluten free and will be able to guide you through your diet change to avoiding gluten and treat/heal your gut and avoid nutrient deficiencies.

I am lactose intolerant /dairy sensitive – can you help me create a healthy diet where I get enough calcium without milk?

Yes, absolutely. Fiona is mostly dairy free and will be able to guide you through your diet change to avoiding dairy/lactose, treat/heal your gut and ensure you are not or don’t become nutrient deficient (eg calcium).

Can you help me with managing my cholesterol or glucose levels?

Yes we can. Fiona has a particular interest in treating metabolic syndrome (which includes cholesterol issues, insulin resistance, fatty liver etc).

How long have you been in business? Who owns the business?

Fiona has been practicing under the name Informed Health since 2007, the business has been trading as Informed Health Pty Ltd since April 2011. Fiona Kane is the owner/Director. Learn more about us here.

Is Informed Health on Social Media?

Yes, you can find links and ask any questions via the Contact Us page.