Frequently Asked Questions

Where are you located?

All consultations are online via Telehealth video.

Our registered office and postal address is: 508 Bells Line of Road,  KURMOND NSW 2757

You can find full contact details on the contact page.

How many practitioners are at Informed Health?

Learn about our practitioners here.

Rebecca and Fiona – Our Nutritionists

How do I prepare for my Initial Consultation?

Prior to the Initial Health Assessment you will receive an email with instructions and link to our online health questionnaire. For more information about what is included in the Initial Health Assessment go to our Initial Health Assessment Package page. Refer to emails for any instructions.

What’s involved in the initial process?

Initial Health Assessment: This is made up of two consultations. Firstly, a thorough health assessment using questionnaires and discussion with an experienced Nutritionist in the Initial Health Assessment consultation (60 minutes). Followed by a Treatment Plan Consultation, which includes recommendations and Nutritional and Recipe Guide (including eating plans and recipes written by our nutritionists) . Read more about what is included here. Total $394 ($197 payable at time of booking the Initial consultation). All consultations are via  Telehealth Video.

Do you offer online or phone consultations?

Yes we do, all of our consultations are held via Telehealth video.

 Can I claim my Nutrition Consultations through my private health fund?

It is unlikely as we now only offer Telehealth video consultations. Check if your health fund covers Nutrition and if your level of cover includes Nutrition and also check if they are willing to cover Telehealth video consultations. We can provide appropriate receipt with the correct provider number and details for you to use in your claim.

Can I do allergy/sensitivity testing at Informed Health?

Yes, we have options for IgG and IgE testing (blood tests) for our clients that can be discussed during your consultation. These tests are only available to clients; we will not facilitate testing if you are not a client as we have duty of care to ensure you understand your results.

I have been diagnosed with Non Coeliac Gluten Sensitivity or Coeliac Disease, can you help?

Yes, absolutely! Our Nutritionists are gluten free and will be able to guide you through your diet change to avoiding gluten and treat/heal your gut and avoid nutrient deficiencies.

I am lactose intolerant /dairy sensitive – can you help me create a healthy diet where I get enough calcium without milk?

Yes, absolutely. Our Nutritionists are dairy free and will be able to guide you through your diet change to avoiding dairy/lactose, treat/heal your gut and ensure you are not or don’t become nutrient deficient (eg calcium).

Can you help me with LCHF, Keto or Paleo Diet?

Yes we can.

How long have you been in business? Who owns the business?

Fiona has been practicing under the name Informed Health since 2007, the business has been trading as Informed Health Pty Ltd since April 2011. Fiona Kane is the owner/Director. Learn more about us here.

Is Informed Health on Facebook, Twitter and Instagram?

Yes, you can find links  and ask any questions via the Contact Us page.

Informed Health - Australian Online Nutritionist consultations