Frequently Asked Questions
Where are you located?
1 Lemko Place
PENRITH NSW 2750
508 Bells Line of Road
KURMOND NSW 2757
You can find full contact details on the contact page.
When are you open?
Penrith - Tuesday, Thursday, Friday and most Saturdays
We are closed on Mondays.
Wednesday: Penrith is closed. We are open by appointment at Kurmond with Fiona.
How many practitioners are at Informed Health?
We have two Nutritionists available in Penrith and one available in Kurmond. Find out more on our about us page.
Do you offer consultations at Kurmond?
Yes we do, except for testing appointments. Testing appointments are held in our Penrith clinic where out testing equipment is set up and ready to go. The only practitioner available at Kurmond is Fiona.
Preparation for the Initial Health Assessment Package?
Prior to the Initial Health Assessment you will receive an email with instructions and link to our online health questionnaire. For more information about what is included in the Initial Health Assessment Package go to our Initial Health Assessment Package page.
What Initial Consultations are available if the Initial Health Assessment Package does not suit me?
We have 2 other options for your Initial Nutrition Consultation:
- Initial Health Assessment Consultation (60 minutes): Includes thorough health assessment, zinc tally testing, sample eating plan and treatment recommendations by a qualified Nutritionist. $197
- Nutrition Lesson (45 minutes): This consultation is about food only and includes our Recipe Ideas Guide and Nutritional Wellbeing Guide written by our Nutritionists (valued at $40). Dietary recommendations by a qualified nutritionist. We cater to gluten free/dairy free/paleo/LCHF/vegan or other dietary requirements. $157
If it suits you more, you can go straight into one of our programs. Find out more about our Programs and Packages.
Prior to the Initial Health Assessment you will receive an email with instructions attached and a link to an online questionnaire. For more information about what is included in the Initial Health Assessment Package go to our Initial Health Assessment Package page.
Can I claim my Nutrition Consultations through my private health fund?
Yes, if your health fund covers Nutrition and if your level of cover includes Nutrition. We always provide receipts with the correct provider number and details for you to use in your claim. Phone or Skype consultations are not covered by health funds.
Do you offer Skype or phone consultations?
Yes we do. Click here to download pdf for information about our Skype Consultations.
Can I do allergy/sensitivity testing at Informed Health?
Yes, we have options for IgG and IgE testing (blood tests) for our clients that can be discussed during your consultation. These tests are only available to clients; we will not facilitate testing if you are not a client as we have duty of care to ensure you understand your results.
I have been diagnosed with Non Coeliac Gluten Sensitivity or Coeliac Disease, can you help?
Yes, absolutely! Our Nutritionists are gluten free and will be able to guide you through your diet change to avoiding gluten and treat/heal your gut and avoid nutrient deficiencies.
I am lactose intolerant /dairy sensitive - can you help me create a healthy diet where I get enough calcium without milk?
Yes, absolutely. Our Nutritionists are dairy free and will be able to guide you through your diet change to avoiding dairy/lactose, treat/heal your gut and ensure you are not or don’t become nutrient deficient (eg calcium).
Can you help me with LCHF or Paleo Diet?
Yes, both, we are LCHF and Paleo friendly Nutritionists.
How long have you been in business? Who owns the business?
Fiona has been practicing under the name Informed Health since 2007, the business has been trading as Informed Health Pty Ltd since April 2011. Fiona Kane is the owner/Director.