Frequently Asked Questions

Where are you located?

We do consultations online via Telehealth video.

Fiona also offers consultations at our Kurrmond clinic (in the Hawkesbury area on the outskirts of Sydney).

Rebecca is only available online.

Our registered office and postal address is: 508 Bells Line of Road,  KURMOND NSW 2757

You can find full contact details on the contact page.

How many practitioners are at Informed Health?

Learn about our practitioners here.

Rebecca and Fiona – Our Nutritionists

How do I prepare for my Initial Consultation?

Prior to the Initial Nutrition Consultation or Initial Health Assessment you will receive an email with instructions and link to our online health questionnaire. For more information about what is included in the Initial Health Assessment go to our Initial Health Assessment Package page. Refer to emails for any instructions.

What’s involved in the initial process?

Initial Health Assessment Package: This is made up of two consultations with an experienced nutritionist via a telehealth video. We start with a thorough health assessment. Once that is completed we will create and email a personalised nutrition, supplement and lifestyle plan. We then have a 30-minute follow up consultation after you have received the plan. Read more about what is included here. Total $297 (prepaid at time of booking).

Do you offer online or phone consultations?

Yes we do, most of our consultations are held via Telehealth video.

Can I claim my Nutrition Consultations through my private health fund?

We are registered for nutrition however not all health funds cover nutrition and not all health funds cover Telehealth video consultations. Check if your health fund covers Nutrition, if your level of cover includes Nutrition and also check if they are willing to cover Telehealth video consultations if that is what you have booked for. We can provide appropriate receipt with the correct provider number and details for you to use in your claim.

Can I do allergy/sensitivity testing at Informed Health?

Yes, we have options for IgG and IgE testing (blood tests) for our clients that can be discussed during your consultation. These tests are only available to clients; we will not facilitate testing if you are not a client as we have duty of care to ensure you understand your results.

I have been diagnosed with Non Coeliac Gluten Sensitivity or Coeliac Disease, can you help?

Yes, absolutely! Our Nutritionists are gluten free and will be able to guide you through your diet change to avoiding gluten and treat/heal your gut and avoid nutrient deficiencies.

I am lactose intolerant /dairy sensitive – can you help me create a healthy diet where I get enough calcium without milk?

Yes, absolutely. Our Nutritionists are mostly dairy free and will be able to guide you through your diet change to avoiding dairy/lactose, treat/heal your gut and ensure you are not or don’t become nutrient deficient (eg calcium).

Can you help me with LCHF, Keto or Paleo Diet?

Yes we can.

How long have you been in business? Who owns the business?

Fiona has been practicing under the name Informed Health since 2007, the business has been trading as Informed Health Pty Ltd since April 2011. Fiona Kane is the owner/Director. Learn more about us here.

Is Informed Health on Facebook, Twitter and Instagram?

Yes, you can find links  and ask any questions via the Contact Us page.

Informed Health - Australian Online Nutritionist consultations