FAQ

Where are you located?

 

1 Lemko Place
PENRITH NSW 2750

508 Bells Line of Road
KURMOND NSW 2757

You can find full contact details on the contact page.

When are you open?

Due to Rebecca being on maternity leave and Fiona being on family leave, we are currently not accepting any new clients until October. Minimal consultations are being done online via Telehealth with existing clients. Penrith and Kurmond are still available for pick-up of supplements, Miessence skincare and bone broths etc via arrangement.

Rebecca will be returning on Tuesdays only from 6 October.

How many practitioners are at Informed Health?

We have two Nutritionists available in Penrith and one available in Kurmond. Find out more on our about us page.

Do you offer consultations at Kurmond?

Yes we do, the only practitioner available at Kurmond is Fiona, online bookings are not available for Kurmond.

Our reception area         Kirsten Flavell © 2018

How do I prepare for my Initial Consultation?

Prior to the Initial Health Assessment you will receive an email with instructions and link to our online health questionnaire. For more information about what is included in the Initial Health Assessment Package go to our Initial Health Assessment Package page. Refer to emails for any instructions.

How do I begin?

  1. Initial Health Assessment: This is made up of two consultations. Firstly, a thorough health assessment using questionnaires and discussion with an experienced Nutritionist in the Initial Health Assessment consultation (60 minutes). Followed by a Treatment Plan Consultation, which includes recommendations and Nutritional and Recipe Guide (including eating plans and recipes written by our nutritionists) . Read more about what is included here. Total $394 ($197 payable at time of each consultation). This consultation is currently done via Telehealth Video Consultation due to COVID 19.

Can I claim my Nutrition Consultations through my private health fund?

Yes, if your health fund covers Nutrition and if your level of cover includes Nutrition. We always provide receipts with the correct provider number and details for you to use in your claim. Phone or Skype consultations are not covered by health funds (although some health funds are paying due to COVID-19 - check with your health fund). Previous to COVID-19, health funds only covered consultations that were held in person.

Yes we do Telehealth video Consultations

Do you offer online or phone consultations?

Yes we do, all of our consultations are held via Telehealth video consultations or phone at the moment.

Can I do allergy/sensitivity testing at Informed Health?

Yes, we have options for IgG and IgE testing (blood tests) for our clients that can be discussed during your consultation. These tests are only available to clients; we will not facilitate testing if you are not a client as we have duty of care to ensure you understand your results.

I have been diagnosed with Non Coeliac Gluten Sensitivity or Coeliac Disease, can you help?

Yes, absolutely! Our Nutritionists are gluten free and will be able to guide you through your diet change to avoiding gluten and treat/heal your gut and avoid nutrient deficiencies.

I am lactose intolerant /dairy sensitive - can you help me create a healthy diet where I get enough calcium without milk?

Yes, absolutely. Our Nutritionists are dairy free and will be able to guide you through your diet change to avoiding dairy/lactose, treat/heal your gut and ensure you are not or don’t become nutrient deficient (eg calcium).

Can you help me with LCHF, Keto or Paleo Diet?

Yes we can.

How long have you been in business? Who owns the business?

Fiona has been practicing under the name Informed Health since 2007, the business has been trading as Informed Health Pty Ltd since April 2011. Fiona Kane is the owner/Director.

Is Informed Health on Facebook, Twitter and Instagram?

Yes, both you can find links on the Contact Us page.
Do you have more questions? Contact Us